Shipping Policy

This policy explains how we deliver orders placed through pennyartist.com (the "Site"), including where we ship, costs, timescales, and what to do if something goes wrong with a delivery. It forms part of our Terms of Service.

Effective date: 27 September 2026. Last updated: 27 September 2026.

The short version

We ship to wherever's offered at checkout — if your country isn't listed, we don't currently deliver there.
Original art gets careful, protective packaging, which can take a little longer to prepare than a standard parcel.
Delivery dates shown at checkout are estimates, not guarantees.
If you're outside the UK, you may be responsible for customs duty or import tax on arrival — that's outside our control.

1. Where we deliver

We deliver to the destinations offered at checkout for your order. If a country isn't available as a delivery option there, we're not currently able to ship to it.

2. Delivery methods and costs

We use Royal Mail or another carrier we choose, based on the size, value, and destination of your order. The delivery method and cost for your order are calculated and shown to you at checkout before you pay, based on what's in your basket.

3. Dispatch and packaging

We aim to dispatch orders promptly. Because original artwork needs careful, protective packaging to travel safely, it may take us a little longer to prepare than a mass-produced item would — we'll always let you know if there's likely to be a significant delay before we dispatch your order.

4. Delivery timescales

Any delivery date or timescale given — whether at checkout, in your order confirmation, or by the carrier — is an estimate, not a guarantee. Delivery can be affected by things outside our control, including the carrier's own network and, for international orders, customs processing in the destination country.

5. Risk and ownership

Risk in your order (responsibility for loss or damage) passes to you once it's delivered to the address you gave us. Ownership of the goods passes to you once we've received payment for them in full.

6. International orders, customs, and import charges

If you're ordering from outside the UK, your order may be subject to import duties, customs charges, or local taxes imposed by your own country once it arrives. These are set by your government, not by us, and are your responsibility to pay — we have no way to predict or cover them, and we won't know in advance what they'll be. Please check with your local customs authority if you're unsure before ordering.

7. Missing, delayed, or damaged deliveries

If your order hasn't arrived within a reasonable time of the estimate given, or arrives visibly damaged, please contact us with your order number so we can look into it with the carrier and put things right — see our Returns Policy for what happens next in that case.

8. Contact us

Questions about a delivery? Email us at support@pennyartist.com, or write to us at The Manse, Main Street, Kirk Yetholm, Kelso TD5 8PF.